It is a London borough council, one of 32 in the United Kingdom capital of London. How to register for my online account You can register at www.croydon.gov.uk/myaccount . Your message wasnt delivered. If you cant get through at the council, try Mayor Perrys work number, at Carlton Building Plastics: 020 8665 1221, The council says, The majority of payments have now been completed a small number of account-holders will be contacted directly for further verification checks.. Based in Croydon and edited by Steven Downes. To set up a Direct Debit, complete a council tax Direct Debit instructionform. If you are a Croydon resident, you will need to set up an account with grantapproval.uk. Paying your Council Tax Find out who is responsible for paying Council. However, on the second presentation, opposition parties would need a two-thirds majority to make amendments. Those who are not able to contact the council on its website are being offered the Council Tax contact centre phone number 020 8726 7000 but this is only staffed for seven hours each weekday, and not at all at weekends or at bank holidays. Nearly 9-in-10 of Inside Croydon readers say that they have not received the government's 150 emergency energy rebate with their Council Tax, more than two months after the money was paid over to Croydon Council for the purpose. In making this change to reflect reduced contact, weve been able to align our opening hours in Access Croydon and the call centre, making sure we have a more easily understood service for residents., By clicking subscribe, you confirm that you have read and agree to our privacy statement, Copyright 2022 | Your Croydon | All Rights Reserved, More children in Croydon offered a place at their preferred secondary school, Free programme offers parents tips to boost their childs health, Extra help for residents through new council tax support scheme, Council announces plans for new fitness gym at Monks Hill Sports Centre, Transformation of planning service to boost regeneration of Croydon, Penn report Croydon Mayor pledges to hold those responsible for the councils financial collapse to account, Council statement on publication of Penn report, Redesign of Minster Green to revive historic building as focal point of Old Town, Help for families to buy food, milk and vitamins, New Healthy School Streets to launch in March, One week left to have your say on Croydons Waste Collections and Street Cleansing service, Vote for people and places to be showcased in Croydons new Music Heritage Trail, Croydon sets out budget to protect local services, Apply now to hold Coronation Big Lunch parties, Free and fun activities this February half-term. The council will never call you and ask you to give them your bank details over the phone or by text. History [ edit] A map showing the wards of Croydon from 2002 to 2018 Croydons opposition leader Stewart King (Lab) confirmed that the Labour group would not vote in favour of the increase at the budget meeting on 1 March. 2023 BBC. Sometimes we may call or text you. How much is your council tax increasing by? | We provide a large number of services for local people, businesses . Done nothing: Mayor Jason Perry has yet to extend the operating hours of the councils contact centre. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. But one area of administration that the council is apparently supremely efficient in is in issuing court action against law-abiding residents if they dare stop their Council Tax payments. Telephone: 020 8726 7000 With increasing numbers of residents choosing to access services and conduct business with the council online, a change of opening hours for the Bernard Weatherill House customer contact centre is being introduced. We will continue to take Debit Debits until you tell us otherwise. By clicking subscribe, you confirm that you have read and agree to our privacy statement, Copyright 2022 | Your Croydon | All Rights Reserved, Council tax rebate update for residents who dont pay by direct debit, More children in Croydon offered a place at their preferred secondary school, Free programme offers parents tips to boost their childs health, Extra help for residents through new council tax support scheme, Council announces plans for new fitness gym at Monks Hill Sports Centre, Transformation of planning service to boost regeneration of Croydon, Penn report Croydon Mayor pledges to hold those responsible for the councils financial collapse to account, Council statement on publication of Penn report, Redesign of Minster Green to revive historic building as focal point of Old Town, Help for families to buy food, milk and vitamins, New Healthy School Streets to launch in March, One week left to have your say on Croydons Waste Collections and Street Cleansing service, Vote for people and places to be showcased in Croydons new Music Heritage Trail, Croydon sets out budget to protect local services, Apply now to hold Coronation Big Lunch parties, Free and fun activities this February half-term. Residents should: One-on-one help in signing up is available at borough libraries, in Access Croydon or by calling the contact centre on 020 8726 6000. Prime Minister Rishi Sunak's Government must now respond to the petition raised by Inside Croydon that opposes the imposition of a 15per cent Council Tax increase without first holding a cross-borough referendum on the matter. Croydons Street Champions cleared 8627 bags of litter in 2022 thank you to our volunteers! Does the council ever conduct verification checks when receiving the monthly Council Tax payments from these accounts each month? Are Marie Antionette and forgot to pay the baker The scheme was introduced very quickly, leaving councils little time to prepare. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. You should never give out your bank details by phone or by text. C. roydon residents have launched a petition against the borough's plans to raise council tax by a record 15 per cent from August. Croydon Council Tax team Croydons Green Party also indicated they wouldnt support the increase on social media by retweeting a link to a petition objecting to the 15% rise. If the council cannot get in touch with any residents as the deadline draws closer, they will add the money to the residents Council Tax accounts so it is not lost. 150 will also be paid to residents living in emergency accommodation whose heating charges are included in their rent and were ineligible for a payment from the core scheme because they werent liable to pay council tax these payments will be made by the end of November 2022 and will be credited to the residents rent accounts. Statement from Mayor Perry on council tax, Council invites young people to build a Minecraft Croydon, Croydon celebrates National Apprenticeship Week 2023, Croydon launches community engagement sessions on Healthy Neighbourhood schemes in February and March, Croydons young people have more time to share health views, Sign up for DD and get the rebate paid in their bank account, Provide their bank details and get the rebate paid into this bank account, Use the rebate to reduce council tax bill by 150, Post Office voucher to be exchanged for cash. The propaganda bunker at Fishers Folly broke off from its important work of reporting on Mayor Jason Perrys grand tour of Croydon on Monday to issue its latest missive, effectively an admission that the council has failed to work out a way to distribute the 150 energy rebates provided by the Tory government. If your account is in credit as a result of overpaying your Council Tax in the previous year, you can apply for a refund. Follow BBC London on Facebook, Twitter and Instagram. But on May 30, the council invited residents to complete an online form to receive their rebate payment. Hide, Send feedback directly to the content team using our website feedback form. 4) Select who needs to know you're moving home (Croydon Council, HMRC, DWP, Water, Electoral Roll etc) Send your story ideas to hellobbclondon@bbc.co.uk, Bankrupt council asks government for 636m loan. We use some essential cookies to make this website work. You will need your council tax account reference number for the bill you want to pay, if you know it. Plans to increase council tax in Croydon by 15% have been approved by the government. For queries . News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Send us a message; Other ways to contact us . Thank. Please take part in our quick survey (it wont take you 10min, like the councils form!) London's precept to add nearly 40 to average bills, as Mayor Perry asks government permission for increase of at least 10% for Croydon's Council Tax, reports WALTER CRONXITE, political editor After 12 years of Tory austerity, the . Croydon Council sought permission to impose the rise without a referendum after declaring itself bankrupt for the second time in three years in November. This sounds similar to the two-week promise made by Croydon Council to small business owners in 2020, when the council was handed millions in lockdown grants by the government. More details on eligibility can be found on the councils website. This may take two months for those that pay less than 150 but the credit will show as that months entry. We are experiencing high volumes of customer contact. Let us know if your circumstances change, including yourincome, where you live, who is living in your home and if someone has passed away. You can also choose to wait until September to receive the rebate in this way. I just received an e-mail from these incompetent fools otherwise known as Croydon Council below. If the cost of living crisis means you are struggling to make essential payments, you can also contact the money advice team at South West London Law Centres for free impartial advice by emailing debt@swllc.org, calling 020 8667 9252. The local government finance settlement for 2023-24 was published last week, and it confirmed that Croydon had been successful in its request to raise council tax above the 5% referendum limit. ", He said the increase in tax would amount to "around an extra 4.50 a week, or 63p a day, for the average property. Find out who is responsible for paying Council Tax, if you're exempt from paying, the different ways you can pay your Council Tax bill and what happens if you do not pay. 6. At Croydon Council, it took them two whole months before they issued a statement on their website (goodness knows how residents who dont have access to the interweb are supposed to get this information). This is because will have already had a 150 payment through the Household Support Fund. "In line with their requests, Thurrock and Slough will be able to raise council tax by an additional 5% above referendum principles applied to other councils, and Croydon will be able to raise an additional 10%.". In less than a month, Croydon Council was issuing their dissatisfied customer with a legal notice for non-payment of Council Tax. Council tax is payable on properties that are empty, including second homes. Most Companies do this regularly if the Council needs guidance contact Virgin, BT or well anyone really. The 10,000 signature threshold for . The council reckons even its online form should take around 10 minutes to complete. Croydon residents who do not use direct debit to pay their council tax are being invited to complete an online formto receive their rebate payment. You can get information on their. You must have missed the bit in the report that you have commented on that says: Most households in Council Tax bands A to D qualify for a rebate of 150, if they are occupied as a sole or main residence as at April 1 this year. Visit the government's website for more information about support for energy bills and the cost of living. If you are emailing us with your change of date then include your name, account number and preferred date. It means the typical household will pay just over 434 to the Greater London Authority, mainly for transport, policing and the fire brigade, as well as the running of City Hall. As part of our user authentication, you will receive a verification code via email, which you must enter. A simple majority will be needed for the council budget with the proposed increase to pass on the first presentation. Check your bank statement: has the council paid you your 150 Council Tax rebate yet? Telephone: 020 8726 7000. You could make it easier for the council to contact you by completing an application for an online account. I have just seen our neighbourhood road cleaner out sweeping the streets today a Bank Holiday. Ah that is unless you Conservative mayor Jason Perry blamed the hike on "financial failures of the previous administration". This sounds similar to the two-week promise made by Croydon Council to small business owners in 2020, when the council was handed millions in lockdown grants by the . giving feedback Contact us. The second part allows you to make a claim. If you received an energy rebate direct to your bank account, you will get your discretionary payment paid to the same bank account. VOA Rent Officers For queries regarding Fair Rents, Local Housing Allowance rates and to contact a. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Please note that these messages may come from both the council and our form provider GrantApproval. Residents will need their property reference number located on the top right of their Council Tax bill, contact details, National Insurance number, bank account number and sort code., The council states that, Croydon households will receive their 150 council tax rebate within two weeks of the completed form being returned and their details verified.. Show Claims for the rebate can only be processed until September 30. But as Inside Croydon has reported, there are still many eligible households in the borough who have not yet received the payment. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. From: Valuation. You misappropriated the funds for something else by accident Births, deaths, marriages and citizenship, extend your payments over 12 months instead of the usual 10, be automatically entered into the Direct Debit prize draw to win your council tax being paid for ayear. To change the bank details on your existing Direct Debit,complete the council tax Direct Debit instructionform with your new bank account information. Further details will be made available online or through Croydons council tax contact centre 020 8726 7000. Council Tax team, Croydon Council Mr King told LGC his party would be willing to discus the revised budget with the mayor but has ruled out working with Conservatives to block the budget at the second attempt. Aside from Croydon Council's mega 15% hike planned, London councils can increase bills by 10%. We are committed to making our website accessible to all visitors. I contacted these bunch of crooks after they increased my council tax instalment payments per month when I had asked them to take direct payments over a greater number of months Here, RONI MARSH, right, in our monthly advice column from South West London Law Centres, answers the most common questions she is asked about the scheme. If you are contacted in this way, it is going to be a scam. The promise was readily broken, as in some cases it took council officials as much as six months to process the payments, causing financial hardship to many and seeing some traders go out of business altogether. var pd_tags = new Array;pd_tags["11130094-src"]="poll-oembed-simple"; And let the new elected Mayor, Jason Perry, know what you think by emailing him here: Mayor@croydon.gov.uk or by phoning 020 3253 2017. Where to find. 2) Enter your new and previous postcode. London Borough of Culture 2023. Cllr Claire Bonham (Lib Dems) also confirmed that she wouldnt support the increase and called on the government to step in and review Croydons debt. Visit the government's website for more information about support for energy bills and the cost of living. These should only be provided via the online form on the councils website., Tangled website: it was impossible to report missed bin collections on the council website earlier this week. Weve phoned them up and they keep saying that there should have been a facility to give the bank details on the application form, there wasnt. A Croydon PCN number starts with 'CR' , followed by 8 digits/letters (eg. I then contacted the e-mail address for these clowns Croyctax@croydon.gov.uk & had the following reply. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. NEW Help improve this site by 150 will be paid to residents living in a property with a Council Tax band of E to H and who also receive Council Tax Support. The auto-replies range from 5 to 14 days, but of course thats if they decide or can be bothered to send any emails on to the appropriate department. In view of the nature of the services it supports, the housing repairs phone service will remain; the contact number is 020 8726 6101. Pay your Council Tax - GOV.UK Home Housing and local services Council Tax Pay your Council Tax We've matched the postcode to London Borough of Croydon . A Penalty Charge Number must be entered. The deadline for all payments to be made is August 31. Croyctax@croydon.gov.uk. Further details will be. One-on-one help in signing up is available at borough libraries, in Access Croydon or by calling the contact centre on 020 8726 6000. Town Hall insiders speculate that the councils website and officials are struggling to cope with the volume of reports of missed bin collections, and are gearing themselves up for another tsunami of complaints of poor or non-existent service as we head in to the four-day bank holiday weekend. Pensioners on Council Tax support residing in property bands E to H will not receive a payment from this scheme. You have accepted additional cookies. Get in touch with us online, by phone or in person. Statement from Mayor Perry on council tax, Council invites young people to build a Minecraft Croydon, Croydon celebrates National Apprenticeship Week 2023, Croydon launches community engagement sessions on Healthy Neighbourhood schemes in February and March, Croydons young people have more time to share health views. The local authority sought the increase in the wake of issuing a section 114 notice last November due to a 130m hole in its budget, effectively declaring bankruptcy for the third time in the last two years. The councils online form should take around 10 minutes to complete. Croydon residents are reminded to be aware of council tax rebate scams. Council tax is due to rise for all Londoners as of 1 April when the Mayor of London will add 38.55 on yearly council tax bills, It means the typical household will pay just over 434 to. Find out about Council Tax, how much it is, and how the money is spent. Email: croyctax@croydon.gov.uk. Based in Croydon and edited by Steven Downes. Posted on February 20, 2023 by insidecroydon. The council has been processing rebates for residents who pay their council tax by direct debit since the beginning of April, paying out over 7.3m. or post a comment below. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Police drugs raid closes High Street and roads in town centre, Croydon slow to act over 150 Council Tax energy rebates, This sounds similar to the two-week promise made by Croydon Council to small business owners in 2020, when the council was handed millions in lockdown grants by the government, Details of how this works can be read by clicking here, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, Grey man's appointment places Gray with Croydon clique, 'You never mentioned 15% tax hike when seeking election'. All Londoners will face an increase in council tax from March, End of twitter post by Jason Perry - Mayor of Croydon. The council can take action to. Government approves council tax rises of 15% at Croydon and 10% at Thurrock and Slough - in spite of, and because of, their financial mismanagement. The council press office has failed to issue any press release to Inside Croydon on this important matter. Births, deaths, marriages and citizenship, comment or object to a planning application. giving feedback Having failed to receive the service that they have paid for, one resident decided to dock the money from their Council Tax payments. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. Read about our approach to external linking. If you are eligible for the rebate, you do not need to wait for the council to contact you before registering with grantapproval.uk. Even those residents who try to use the councils cost-cutting online services and its clunky and regularly tangled website are being thwarted this week. By Kwame Boakye. How to do a rebate of any kind by a method that will not cost too much administratively? In the event of an emergency, the 020 8604 7124 hotline remains available. Births, deaths, marriages and citizenship, support for energy bills and the cost of living. Following the Council meeting on Wednesday night I have received a . We consider those on the lowest income to be residents who get Council Tax Support (a benefit based on the level of household income). Croydon Council's bank account Sort code: 57-10-70 Bank account number: 01000624 Given the duality of approaches, the council is also having to issue a warning to residents to beware of scammers. I got the same email, which is weird because I dont pay the council tax in our house and definitely dont have any other council tax account. Some banks and building societiesmay not accept Direct Debit instructions. More information can be found on Croydon Councils website here. Due to this, we will respond to your enquiry within 4 weeks. I have seen the messages direct debit payers have got by email from their councils and it is a notification saying they will receive the money within the next five working days. Your progress has been saved. Most households in Council Tax bands A to D qualify for a rebate of 150, if they are occupied as a sole or main residence as at April 1 this year. We are committed to making our website accessible to all visitors. We are committed to making our website . This appears to contradict Croydon Council's claim, "The majority of payments have now been completed.". Using the online form, residents can select one of the following payment methods: Switching ongoing payments to direct debit remains an option for all account holders and is the easiest way to pay council tax moving forward. find out if you're entitled to Income Support, Pension Credit or Tax Credits. It has been identified that the bank account paying the council tax is being used on more than one council tax account, and only one of these properties can be your main residence. Manage your Council Tax online You can check your balance, instalments, payments and view bills online 24 hours a day. I am living 4 bedroom house in wagon,Croydon i am band E so am i entitle for energy money. Of course it does not. Anyone any ideas please? The messages may come from both the council and their form provider GrantApproval. giving feedback Last week Jason Perry, executive mayor of Croydon (Con) said: I know this is going to be difficult for people in Croydon, particularly when they face other pressures but without the proposed increase, the council would need to make a further 20m of additional cuts this year, putting vital services to vulnerable residents at risk.. Payment line: 0345 300 0614 (option 3) Viridor burned it as excess plastic not for landfill. Bernard Weatherill House 8 Mint Walk As a result, the main group of people who have been paid so far are those who already pay their Council Tax by Direct Debit because local authorities already have their bank details, so should be able to transfer the money directly into their account. check their council tax and housing benefit accounts; report fly-tipping, dog fouling, graffiti and other environmental issues; and. 08 February 2023. If as anticipated the proposed budget is rejected the mayor is expected to bring a revised budget back to full council on 8 March. Within the texts we use the URL textm.co this is a genuine communication from Croydon Council. Read about our approach to external linking. We also use cookies set by other sites to help us deliver content from their services. Elsewhere, Thurrock and Slough councils, have also had requests approved to raise council tax by 10%. We have received an email to say that our application for the 150 Energy Rebate has been granted. Call us. We hope that the Green and Lib Dem councillor will join us as if they do we will have enough votes to defeat the mayors excessive council tax hike.. Hide, Send feedback directly to the content team using our website feedback form. Hundreds of people descended on . Simples (sorry Meerkats) ya place on every direct debit account rebate credit 150 in any particular month programming the system to take 150 less from each account. Which seems at odds with reality. The service will be back online shortly, please try refreshing the page in 15 minutes. Register for paperless billing, pay your Council Tax bill, tell us you're moving home, let us know about a change in your circumstances, find out if you're eligible for a discount or reduction, appeals, refunds and Council Tax bands. Call us Lines are open Monday to Friday 9am to 4pm. Have a useless executive team This includes those who receive Council Tax support. We are committed to making our website accessible to all visitors. Opposition councillors at Croydon LBC are confident they can block the leadership's first set of budget proposals, which are expect to include plans to raise council tax by 15%. Err no I do not unless you crooks are removing money from my account to pay someone elses council tax & I know of this happening to someone in Croydon Borough previously though. Elsewhere on the council website, revised services which usually means reduced services are being highlighted, with red flags raised for rubbish and recycling services. You have rejected additional cookies. Payments of this emergency energy rebate were due to be made through households Council Tax accounts from April. She said: I will be voting against the 15% rise in council tax. any other taxes or HMRC services You can also get help with signing in and using HMRC online services, for example if you've lost your user ID, password or activation code. Bernard Weatherill House 8 Mint Walk. The BBC is not responsible for the content of external sites. What's the least amount of exercise we can get away with? Croydon London Borough Council is the local authority for the London Borough of Croydon in Greater London, England. In view of the nature of the services it supports, the housing repairs phone service will remain; the contact number is 020 8726 6101. It estimated it would need to reduce spending by 130m in the next financial year to balance the budget, a legal requirement for local authorities. Where this is the case and an Energy Rebate payment has been made, an automatic top up of 50 will be paid to the account the first rebate payment was made or applied to the council tax account. Inside Croydon is aware of several residents who paid the 71.02 for fortnightly green garden waste collections, but who have gone months without their leaves and clippings being taken away. 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