We have guidelines on how long different repairs should take. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Homepage for Gateshead Councils Benefits and Council Tax information If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. However, our partners are continuing to deliver a series of . These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. These include re-fixing toilet seats and repairing minor leaks. You should report any damage to your local housing office. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. For further information please contact the Involvement Team by: Civic Centre endobj Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. This is commonly known as filing a compensation claim for despair against a housing association landlord. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. If we miss an appointment and we didn't contact you, please contact us. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. If you continue to miss appointments for repair work you may be charged. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. % The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. You can create a free account to post activities, services and promote organisation working in Gateshead. The department is on the lookout for more callhandlers and building technicians. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. People really are our greatest asset at Gateshead Council, and we value every employee. We would not replace all items, only the ones that are required. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. United Kingdom. As a tenant you are not automatically covered for any of your home contents. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Wednesday 2nd November 2022. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. 27,852 - 30,151 a year. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. <>>> Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. What are the costs and charges at Watergate Court. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Wherever possible we will place the order immediately. We will first make sure that it is our responsibility to do the repair. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. These are repairs which could cause injuries or further damage if they are not dealt with quickly. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. As a council housing tenant, you are entitled to a good standard of living. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. All rights reserved. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. View my payslip. This makes sure that everyone is treated fairly. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. about Our Customer Scrutiny Panel needs you! Planned repairs usually need an inspection before work is done. Reporting repairs Home. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Time to have your say on the future of our leisure service. Gateshead Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Work to the outside of your home may not need an appointment. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. endobj A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. If this is not possible, we will replace with the items we hold in stock. If your repair can't wait until the programme we will carry it out within the normal timescales. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Thank you so much. The site has been designed with residents and local groups to ensure it is easy to use. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. We are Gateshead Council'sHousing Team. East Ham Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Read more about the Housing Capital Investment Programme. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Some of these repairs need to be inspected before the repair can be done. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Council tenants can also be offered evening appointments for repairs from 4:30pm. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. 0191 433 3174. housingadvice@gateshead.gov.uk. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. To keep up to date, why not follow us. London Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . <> Don't worry, we can still help! A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. There's also additional service charges from 115.85 a week, this cost is eligible . Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Gateshead Council. View details of your former and current tenancies including rent statements and repair. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. A public consultation on the future of Gateshead Council's Leisure Services has commenced. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Youll be paid a competitive salary plus additional allowances where relevant. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. You have the right to appeal if you don't agree with a decision to charge you for repairs. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. The council is responsible for most repairs to your home. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. If so, please keep reading as youre just what were looking for! However it did show that 36% of repairs were fixed when first looked at after being correctly identified. If so we can help you claim compensation on a NO Win, NO Fee basis. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date.