I ordered a USA size 10 boots and received a size USA size 8 instead. I buy online from just about everywhere and these guys are truly the most incompetent and clueless Ive ever had to deal with. I needed it for a specific event hence choosing next day delivery. I've been happy with nasty gal until now. Contact Us It took 5 weeks to receive it although there was the Covid crisis and during Easter celebrations so I didn't mind. Thank you, Hello Sara,Thank you for taking the time to leave us your 5* review and we really do appreciate your feedback. Have fun going bankrupt again, the truth is ripping at the seams much like the crap they market as clothing. I was assured by the third of February I would either be refunded or they would resend the items. by ; 2022 June 3; jerry west championships; 0 . Courier; Containers (Bill of Lading) Air Cargo (AWB) Enter order number to track Nasty Gal services, packet, cargo, parcel and get to know the delivery status online! As you instead bought the 12 month membership, the difference cannot be refunded. It will be nasty for us outsiders , but I do Bill kept faithfully on the track . Mistakes happen, but oh my goodness, to get customer service to help has been such a nightmare. the customer service rep seemed like she had never heard of it happening before. Gain trust and grow your business with customer reviews. The company later launched its own label and shoe line. Found insideThese it has been my great tions , pleasre to criticise with my seven familiar Hieroglyphics on the works of dead off to Burmah to fight the Chieftain I hope ! WORST customer service I have ever seen in my life and I literally work in customer service. I Bought 6 items and 2 of them dirty and stained and two are very far from the look on the website specially the colour. The company should be responsible with their faults. You are welcome to return the order back to us once it has been delivered, alternatively I can see that you have advised that the name on the account is your relatives so they could collect this from the shop on your behalf? Items not sealed, looked used Customer service useless, so much back and forth when you actually get any help (inbox full obviously - lots of complaints), took pictures and still they expect you to pay return postage. That's not a policy I can get behind. Where is my order # 024724989, how do we know if its been shipped or not, how come the new management can't follow on these outstanding ordersthis is so frustruating. Cheaply made. Required fields are marked *. We need to allow this timescale for the courier to investigate this. See pricing policy Offers Sale New Gift a Nasty Gal Gift Card Clothes Gift a Nasty Gal Gift Card Dresses Mid-Year Sale: Get 55% off everything at Nasty Gal with this promo code Use this Nasty Gal promo code to get 55% off everything. the customer service rep seemed like she had never heard of it happening before. Now they are saying wait until the 22nd of February because that's the max amount of time they have with the courier. As I can see your tracking link hasnt updated for some time now. The law of bankruptcy. NOT A SINGLE RESPONSE and 2 email were sent to informed them it's another mistake. You can find your order number on your order confirmation email or in your Instead, you just need to drop off your item at a ParcelShop or Locker just select your preferred method when youre filling in your details. American Express is very protective of their clients, that is probably why. Two weeks later, while waiting for the correct size jacket, I got a refund response instead like literally an automated message. My order # is W0005132340 x Won't let me check out with American Express, yet they claim that they take the card. Had to pay delivery twice and was not refunded for it. I have not received a confirmation email for my order? But claiming to take that form of payment and then giving some faulty message is very frustrating. Service 144 Value 141 Shipping 147 They don't refund shipping so be prepared to waste money on this stupid website because you surely won't get your items you purchased or your full money back! Their site switched my billing and shipping address which I noticed immediately after the order was placed. are they real ones or knock offs? I just received a rancher style hat in the mail that I had ordered from Nasty Gal and I am SHOCKED it wasn't sent in a box. Found inside Page 393He said glumly, That gal's eating up the Trail. I only received HALF my order. it's a final sale, so i want to get the size right. How do you mess this up? Here is the link to the returns portal for you: https://www.nastygal.com/gb/page/returns-and-refunds-customer-service.htmlIf you have no access to a printer or cannot get this printed yourself, just chose one of our Print in Store options by checking through the list of couriers provided and select one that does not require a printer!Just repack your items, login to our returns portal. We hope you enjoy our tech ,news, daily news as much as we enjoy offering them to you.Read More, Here are some helpfull links for our user. Unbelievable how many stupid people are allowed to review. Additionally, you can track and trace all of your products discussed above by using our world-class tracker. Completly ridiculous and a waste of time. 5 was the price of their compensation on this matter (1, they sent a wrong size, 2, they did not sent me the correct jacket instead proceed a refund. In addition, I've sent a few items back for return. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, Were in this together! The hat itself seems ok, but I would expect better quality than hot glue. Shop all the latest trends with a vintage-inspired twist, from dresses, tops and jeans to shoes, bags, jewellery and so much more. Tip for consumers:The company has changed so much. Started return process and found out it costs 2 to return my order. After premiering at New York Fashion Week in September 2012, the brand released Weird Science, their first Fall/Winter collection. Update 09/02/2023:Thank you so much for confirming this information, I really do appreciate it. Your QR code has been sent to your email and is ready to print your label in store. Made an order at the end of January. A couple days later I was like "lemme check what others say." I do hope you adore the items you have decided to keep and I'll be sure to pass this review over to Raja on your behalf. C'mon guys, if you're gonna charge a lot at least make it worth it like? If you could please keep an eye on your junk/spam folder, to ensure this email is not missed that would be great.I look forward to speaking with you again.Take care,NastyGal x. I was helped via virtual Chat by Jayne Y and she was brilliant. Kind regards -Millie. In addition, I've sent a few items back for return. This company is a joke.They sent my parcel to the wrong address. , , , , , , , , . So I wrote to them again. I recently ordered boots in cream. Gaslighting me saying that they've sent it when i've sent photo evidence that i haven't received any form of refund from them. Reading the reviews Im doubtful if the quality will be any better than the customer service. To find more information about reviews and trust on Sitejabber.com please visit. I liked the items but a lot of them were to big. As the tracking for your order hadn't updated as recently as we'd hoped, this would mean the courier is having trouble processing the order for delivery and which explains the delay in receiving your items.When an order doesn't arrive when expected, there is a certain timescale we must allow for the courier to resolve any delays and to carry out delivery as planned, which is why you've been asked by our customer services team to allow longer for your order to arrive. American retailer Nasty Gal, which caters to younger womens fashion, has customers in more than sixty countries across the globe. I bought 7 items from Nasty Gal and not one of them fit properly, they were all too big in some spots (usually the sleeves which can't be adjusted) and too small in other spots. Okay so literally was freaking out tryna find an outfit cuz I'm going to the city in a couple weeks and I needed a pair of flared faux-leather pants and pulled the trigger on a pair from NastyGal without reading reviews or anything. Has anyone else been sent items that nasty gal knew were broken? If you could please reply with these bits of information, that would be great and I look forward to hearing from you soon! Hey Nasty Gal, i tried to track my order but the number doesn't work. Quality is extremely poor and cheap even though their prices aren't. The rhinestones are badly hot glued on, not sewn on and the hot glue strings are sticking out all over from under the rhinestones. The first Nasty Gal label debuted in 2012 and features limited-edition fashions. Was genuinely scared but happy in the end. By the way, the instagram message was from 21.11.2022 when they offered the 5 pity compensation by their customer service. Worst costumer service. Im a 6, they are the correct size. Nasty Gal Ltd Customer Care Section:-Phone Contact number:+1 213 542 3436Support Hours:Monday to Friday: 3:00 AM - I ordered boots in a size 7 (I have my confirmation email as proof that I didn't mess up) and according to my shipping email, they sent me the same boots in a size 5. The response was: Sorry since we have refund you money, we can't send you a new parcel. Expired. Hi Leu-Anne, I'm really sorry you've received an incorrect item especially as it was for your daughters event but I'd be more than happy to help look into this further for you. Shoes can only be returned if only tried on indoors and do not show wear. The chaos of talking with their customer service mixed with the complete lack of integrity or quality of product all leads to me spending too much money and time on this crappy company. Hi! Impossible to contact, preying on their customers. Unbelievable. All my friends and I do NOT approve. Jayne Y got to the bottom of the problem quickly and the issue was resolved immediately. I remember when I used to shop at Nasty Gal in the states and it was so cute, the quality was great, pricier but worth it. SHOPPING TRACKING. When returning unwanted items back to us we do ask to allow 15 days for the returns to be received and processed by our warehouse, once received and processed the refund will reflect in your account within 7 days, this time frame is advised on the website.If you have any queries, concerns or questions in relation to any of the matters raised we are available 24/7 and will always be happy to help. I ordered a bother pair before and again lovely. Nasty Gal Has Responded To Those Fraudulent Order Claims Landon Peoples Update: After days of troublesome orders, Nasty Gal has responded to our request for comment regarding the online matter. Please input this number in the tracking box and press the Track button as soon as you get it. I was terrified after reading these reviews, but it was perfect! I don't think so. Track all Nasty Gal orders Support USPS, FedEx, UPS, DHL, Lasership or 1028 couriers worldwide. Few days later, the refund was officially back to my account. Nasty Gal Ltd Customer Support Section:-Phone Number: +1 213 542 3436 Helping Hours: Monday to Friday: 3:00 AM - 6:00 PM & Sat- sun: 9:30 AM - 5:00 PM. It took a month to arrive. someone left a nasty gal sticker in my apartment with a small card that says nasty gals do it better. wondering if anyone else had the same problem or if it was a fluke. It almost meets the same quality as my local street market clothes. I bought a satin wrap dress and it was better than I expected! Get Nasty Gal delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. DO NOT SHOP HERE. 40% Off Everything + Free Shipping On Orders Over $100 When You You Sign Up at Nasty Gal Enjoy big savings today with at Nasty Gal. During this timescale, we don't need to contact the courier and neither do you, nor would we advise you to. Spend a large amount more than I did on SHEIN, (and Shein is better) and the items still sucked. They have no phone support. Luckily, I have a steamer and used to work at a western wear store so I know how to reshape a hat but I shouldn't have to do that. It was the first time I had came across this company, i ordered last night 6 items and after reading reviews I was worried that it wouldnt show up. This was just an overall terrible experience. Download the app for an exclusive extra 15% OFF*. Backed by the National Science Foundation, The clothes are well-made, stylish, and the, I really hope the amount of people they have screwed over with this. This again is a timescale that many online retailers follow and we very much appreciate your feedback. Support USPS, FedEx, UPS, DHL, Lasership or 1,040 couriers worldwide. The clothes are of horrible quality and their customer service is terrible. I have been told to wait 48h, then 5-10 working days, then another 48h, then another 5 days each with someone new in customer service and NO ONE is helping or resolving this issue. In order to fix their mistake, I chatted with a representative (took 30 mins to reach a human) that made me take pictures of what I received. It is stated in our T&C's on site that we have up to 30 days to action delivery on an order and upon placing your order with us, you have agreed to those terms and therefore any timescale within that time advised by our customer services team. As the membership was used on your order, this would now make it non-refundable. Its been 23 days and I never got another email with the new tracking number, I spoke with numerous customer service representatives an all of them keep saying to wait. Tip for consumers:Allow delivery. Update your policies and stop being deceptive to customers. This is why Nasty Gal failed, a brand that had recognition of 2.3 million followers on Instagram with a database of over 550,000 customers. Why wasnt it specified on the order page? i can not find a phone number no where! I am crossing my fingers that i was just a typo on their end and I am actually receiving the right size, but I am not optimistic. Get code SALE55NG 55% OFF Enjoy free express shipping on orders of $100 or more at Nasty Gal - last chance Get deal FREE SHIPPING Score free shipping on orders over $80 at Nast Gal for a limited time Get deal FREE All rights reserved. Who sends a hat overseas in a plastic envelope? Have been waiting over two weeks for an order with zero updates on where it is or when/if I will receive it. If u are not then order at least one size up. I wish I had never bought from them. Tracking info will appear here once it's with the courier. Please note your parcel may arrive before this date, this is just the latest date before we can deem the parcel lost in anyway and issue you with a resend or process a refund for you. In 2017, the company was purchased by the BooHoo Group out of Chapter 11 of the U.S. Bankruptcy Code. The response from customer service is from another clothing website Boohoo (interesting, they don't even cover up their combine customer service facilities. Anyone can write a Trustpilot review. Here are 8 tips for writing great reviews. Of course, it is completely misshapen, has a few scratches on the top of the brim, and a dent in the top of the crown to boot. Try tweeting at@Nastygal,@Nastygalhelp, and #Nastygal with your issue and that no one is responding. I ordered from nasty gal for the first time in July and while I was amazed at their shipping turnaround, when my package arrived an item I ordered was missing and instead I got a pair of jeans that didnt fit/order. So I replied the exact explanation. Well, you could call this company and take care of this problem). Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Quick links Track My Order My Account Returns By using Sitejabber, you agree to our Terms of Service and Privacy Policy. DO NOT ORDER FROM THEM! This Fosse tense 1978 drama moves back through time to track a A tribute to the late choreographer - director . You folks should BEWARE! Have a great day! Replies to negative reviews in < 24 hours. This was the first time I ordered from this company at the first of January. We also ensure all reviews are published without moderation. Not to mention, even after the discount with shipping I paid over $40 for the hat. My Account. Until today 1.12.2022, nothing was sent and honestly who cares about the 5. to get its logistics systems back on track and to solve the replenishment chaosany which way that worked. A breakdown of prices is shown during the checkout process and if there was any issues with the amounts being shown, this would need to have been raised with us before placing the order. NastyGal ranks 989th among Women's Clothing sites. DRL continues to trade through physical "Debenhams" stores as part of its wind down strategy. I placed a handful of orders for an upcoming trip- one package got lost in the mail and they asked me to wait 21 days before they would provide a solution (which is more time than what their website says). 3 years ago. Tip for consumers:CHECK YALLS MEASUREMENTS BEFORE YA ORDER! It arrived a month late and the shipping update emails said I would not be able to track it, and they listed dates 2 weeks in the past as the delivery date. In addition, your shipping policy states, "Your shipping date has to have passed for us to be able to investigate where your order is.If your shipping date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready." For the delay in receiving your order, I can see our customer services team have given you a free express shipping code for your next order with us and a refund has been issued for your shipping fee where by no later than the 16th of February, this would have cleared back into your original payment method account. (adsbygoogle = window.adsbygoogle || []).push({}); , , , , , , , , , , , , , , Were dedicated to providing you the best of tech ,news, daily news, with a focus on dependability and Online tech news, gaming ,daily updates. They wanted me to pay for my return when it was their wrong doing, now I have to claim it's faulty but the label is already created for return, it's just a big mess and it takes hours to get a response since customer service is email only We use dedicated people and clever technology to safeguard our platform. In 2012, the inaugural Nasty Gal label launched and has continued to release unique fashion pieces ever since. Hopefully I get it resolved so i can move on and only purchase from asos from now on. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. This will be my last time I order from them. A. TL/DR: They sent the wrong size of the one item ordered. Your email address will not be published. All deliveries within mainland USA are sent with a trackable service. I still need this as it is for an event but should have came way ahead of time. If there is no further update on your tracking link at all by the timescale given by our customer service, please contact our team via the link here: https://www.nastygal.com/page/faq.html?redirect=country#contact-us and then a member of our team will be more than happy to get this resolved for you. See the latest status of your online orders in one place. herrera family durango, mexico . Nasty Gal offers customers a tracking system for their purchases. Said 4-7 shipping didn't know that would mean being lost in transit and nowhere to be found. Same cheap quality. I will never order from here again I spent 200 for clothes I no longer needed because they did not come in on time and then I could not even return them! I just got a couple of pant suits, a dress and a bathing suit - They all look like they're from the costume shop - cheap cheap cheap quality! You can use it to place your order on Nasty Gal. Hello Cber,Thank you for taking the time to leave us a review regarding your recent experience with us.I am sorry to hear one of your items out of the couple of orders placed, was missing a belt but I am glad you were able to reach out about the matter, where Raja could help to assist and ensure all was resolved for you. Sync data from Nasty Gal emails We automatically get the order and shipment information from your Gmail. Their customer is by far the most horrific I've experienced by any brand. From this one worldwide central platform, you can seamlessly track parcels from any order shipping of any courier in the world and check its location. C'mon guys, if you're gonna charge a lot at least make it worth it like? Our App got a makeover Please click here to be redirected to the "Debenhams" stores website which . I rather have not purchased if I had known! the evening. Ordered a couple of biiig orders, one of the items was missing a belt which was sad but Raja from customer service helped me to pick a solution and was just overall helpful! I have contacted them through virtual assistant, Facebook Messenger and email. Hello Isabella, thank you for your review regarding your most recent experience with our brand. I never ordered Anything from this company, they got my debt card # and just started to Take funds out of my acc. https://www.nastygal.com/page/faq.html#contact-usTake care, x, Order lost and no help. Once that date arrives, they tell me they can't process the refund and that I should wait until a new date. I am annoyed I urge you to check the reviews before ordering from this vendor and if you know like I know, you will not order from them period!!!