All in all, it depends on what kind of situation you may be in. The cost of return shipping will be paid by the customer. Before making a warranty claim, we suggest that you contact us atsupport@Heybike.comas we may be able to help fix your problem. Take out the stem and insert it into the front frame. Ensure all power cables running to the hub motor are secured and undamaged. Heybikebatteries are covered by a 1-year prorated warranty.For1 years of service A defective battery will be repaired or replaced at no cost to the customer. (Liquid error (sections/product-template line 170): divided by 0% off) The photo below shows the key port aligned in key position 1, in line with the ON icon. Do not underinate or overinate your tires. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;8. The Limited Warranty is expressly limited to the replacement of a defective lithium-ion battery (the Battery), frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware (each a Covered Component). Heybike Ranger Step-Thru Electric Bike - xliora.com 1 When are the cityscape batteries going to be restocked? Look over connectors to make sure they are fully seated and free from debris or moisture. Carefully slide the battery upwards and lift it o the frame. Ive had my Mars for just under a year. The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance, or another such as misuse, normal wear, or water damage. To remove the battery, turn the key to the UNLOCK position. Level up your ideal ebikes and enjoy smoother rides now! Its unibody design frame, powerful motor and battery, and other features make it an ideal option for riders who want a reliable and efficient e-bike that can handle a variety of terrains and riding conditions. There are mainly three types of batteries used in electric bikes- Lead Acid, Nickel Cadmium, and Lithium-Ion batteries. SCORE. With Front Basket. Check the chain alignment. Devices are not intended for use at elevations greater than 2000m above sea level prolonged exposure to UV rays, and rain, and the elements may damage the enclosure materials, store indoors when no tin use. Heybike Ranger Electric Bike for Adults Foldable 20" x 4.0 Fat Tire Step-Thru Electric Bicycle with 500W Motor, 48V 15AH Removable Battery and Dual Shock Absorber 48 MILES RANGE & 25MPH TOP SPEED-- Ranger is equipped with a larger capacity 48V 15Ah battery and a 500w brushless geared motor to ensure long life and excellent performance. Set up with a key to keeping your battery safe. The trusted and popular Ebike from 70,000+ riders, Optional basket, saddlebag or gift will be shipped Separately. Do not use the throttle unless you are on the bike. Join our community. Our 112 link 1/2" x 1/8" bike chain is made by KCM, and is available in six color options; Black, Blue, Gold, Pink, Red, and Silver. The quick removable modular battery lets you able to charge the battery pack on or off the frame. Warranty within one week after receiving the goods. Cantidad. Liquid error (sections/product-template line 170): divided by 0. The riders leg length is used to determine the seats position. The battery of the Heybike e-bike is also set up with a key to keep your battery safe. Any time the battery is in key position 3, (o, unlocked from the frame) the battery must be removed from the bike before moving or riding the bike. The quick removable modular battery lets you able to charge the battery pack on or off the frame. The quick removable modular battery lets you able to charge the battery pack on or off the frame. Wiring damaged 5. Low pressure may result in loss of control, and overinated tires may burst. Do not ride under wet conditions. Thread the left pedal onto the left crank gently by hand, turning counter-clockwise. Although BBB encourages a company to respond to a complaint we bring to its attention, we can not require it to do so. Do not ride the bike under the inuence of drugs or alcohol. Direction of assisted rotation F means forward. Replace brake and shift cables if necessary. I cannot provide any comparison between my Heybike Ranger and other brands with a similar platform as the Ranger is the only ebike I've ridden and owned. With Front Rack. Lockable and removable with two included keys. Amazon.com : Heybike Battery Charger (Cityscape) : Sports & Outdoors The process of battery replacement is easy enough, and with an e-bike battery replacement guide, things are much more straightforward. A lithium-ion battery has 1000 or more charge cycles. It's also much easier to be taken with you on RV trips or even canal boat. Charger damaged 3. Amazon.com: Customer reviews: Heybike Ranger Electric Bike for Adults Everything has a lifetime. Parts not typically covered include but are not limited to:1.1 Brake Pads1.2 Rotors1.3 Spokes1.4 Tires/Tubes1.5 Chains1.6 Chain Rings1.7 Cassettes1.8 Crankset1.9 Parts compromised due to corrosion due to the elements (moisture, heat, etc).1.10 Damage or deterioration of the surface finish, appearance, or aesthetics of the product.1.11 Frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware. Q1: What if the e-bike arrived missing an accessory or broken part?A1 : Please take a photo and send it to the Heybike Support Team by sending an email: support@heybike.com and the Heybike Support Team will reply to you soon and send the correct accessory or part replacement.Q2. Proper ination, care, and timely replacement will help ensure that your bikes operational characteristics will be maintained, and unsafe conditions avoided. Built from Dakota Lithium's legendary LiFePO4 cells, Extra long lifespan provides exceptional value. Shop deals Skip to Main Content Departments Services Cancel Reorder My Items First, you need to remove the battery from the frame of the electric bike. (1) NOTICE: Ensure the seat post and seat are properly adjusted before riding. Unfold the rear wheel/ section and hold your e-bike upright with the kickstand. This user manual will help you assemble and operate your new electric bike. We do not recommend that you use a battery of other brands on Heybike e-bikes. Open the bike box and remove the small box inside. Black. In daily use, try to avoid recharging the bike after completely exhausting the battery. $150.00 X98-8363. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;7. It does not depend on it is a step-through or a step-over bike. Clean the frame by wiping the framedown with a damp cloth. Use barrel adjuster(s) to tension derailleur/brake cables if needed. Battery Compatibility - Heybike Help Center A full charge cycle means charging the battery from 0 to 100%. In extremely humid environments the interior of the bike may suffer condensation or even water accumulation, which may damage the battery rapidly. I really didnt need to have it over level one, but I tried all and it went up to 28 mph (what a rush). It varies in different battery types and from company to company. Set up with a key to keeping your battery safe. Carefully slide the battery upwards and lift it o the frame. Turn the key to the locked position. Amp-hours or Ah indicates the battery capacity. Connect the DC output plug from the charger to the charging port on the side of the battery. User Manual Cityscape-New Version 18/3/2022 Mars-Version 24/5/2022 Mars Limited Edition-Version 24/5/2022 Race-Version 22/3/2021 Race. Once removed safely, reverse the process to install the new battery and secure it into place on the electric bike frame. To reinstall the battery, align the slot at the bottom of the battery and reinsert it into the frame. Adjusted the seat to the lowest level 2. Heybike Ranger Step-Thru Electric Bike - nulary.com Order now to level up your ride. Hold down the center power button for approximately 2 seconds until power is delivered to the LCD Display. Join our community. White. Heybike ebike comes with most of the necessary parts, such as front and rear lights for safety, a kickstand for parking, fenders for preventing your package from being mudded, etc. Locking the screw with Allen key and wrench. Spare 36v Ranger Battery Pack - Hilltopper Electric Bike Company Therefore, it allows people to get on and off the bike in an easy and convenient way. Plus, some with protective features designed to keep you visible and safe. Different from step-over bikes, there is no top tube on the frame of a step-through bike. Any products sold by Heybike that are not an e-bike. I use this bike for commuting and shopping. To protect the natural environment, please follow local regulations to properly dispose of used batteries. heybike recommends 20 PSI for the stock tires on the heybike. Recommended service intervals are meant to be used as guidelines. Suppose an electric bike battery is completely discharged and left without charging for some days. Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Heybikewith the Products;6. Close the quick-release lever using your palm or nger. This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. Wet conditions may damage the electronics and void the warranty. 0 If you need to enlarge your ebike package load ability, the Heybike baskets and Heybike Saddlebag are needed. Reusability Rechargeable. Shock Absorber Seat. Your email address will not be published. The Heybike Ranger folding e-bike comes mostly assembled. Heybike Ranger, Value Packed Folding eBike [Video] - Electrek